Privacy Policy

Last updated: June 5, 2024

This site is operated by Resin CRM LLC, and its affiliates, subsidiaries, and parent companies (hereafter collectively referred to as “the Company”,“we,” “us,” and “our” throughout this Privacy Policy). This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You visit or make a purchase from any of our websites and online services (collectively, the “Site”) and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By visiting the Site, ordering our products or using our services, you are accepting the practices described in this Privacy Policy, as modified from time to time by us in our sole discretion. You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

“Account” means a unique account created for You to access our Service or parts of our Service.

“Affiliate” means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

“Application” refers to Resin CRM, the software program provided by the Company.

“Country” refers to: Delaware, United States

“Device” means any device that can access the Service such as a computer, a cellphone or a digital tablet.

“Personal Data” is any information that relates to an identified or identifiable individual.

“Service” refers to the provision of the Application.

“Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You which may be considered personal information or data as defined under the applicable laws which identifies you or your device or is reasonably associated with you. Personal Data may include, but is not limited to: Email address, first name and last name, phone number, address, State, Province, ZIP/Postal code, city etc.

Usage Data

Usage Data is collected automatically when using the Service. When You visit the Site, we automatically collect certain information about your device, including information about Your web browser type, browser version, Internet Protocol address (e.g. IP address), time zone, and some of the cookies that are installed on your device, and as you browse the Site, we collect information about the individual web pages or products that you view/visit, what websites or search terms referred you to the Site, and information about how you interact with the Site, including the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

How Information is Collected:

When using the Site, we may collect your Personal Data through the use of cookies, log files, web beacons, tags, pixels or other technology.

A. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We may use cookies to retarget via Facebook, Instagram and other social media. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

 

B. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

C. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

·      For the purposes for which you provided it.

·      To provide and maintain our Service, including to monitor the usage of our Service.

·      To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

·      For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

·      To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

·      To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

·      To manage Your requests: To attend and manage Your requests to Us.

·      For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

·      For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

·      With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. In general, the third-party service providers who operate certain content and features of the Site will only collect, use and disclose your Personal Data to the extent necessary to allow them to perform the services they provide to us.  For example, if you choose a direct payment gateway to complete a purchase through this website, the Service Provider may store the personal and payment information you provide in the Service Provider’s data storage, databases and the general application for only as long as necessary to complete your purchase transaction.  After that is complete, the Service Provider may delete your purchase transaction information. In addition, please be advised that we may share your Personal Information (including but not limited to sensitive Personal Data) with our affiliates or subsidiaries, and/or with its respective parent companies, for purposes as described below. However, our third-party service providers may have their own privacy policies applicable to the information we are required to provide to them for your purchase-related transactions.  For more information about how our service providers use and collection information, please see: [insert link to service provider policies]. Note, that in addition to using the information collected through the Site to provide the services we request, third-party service providers operating certain content or applications on the Site may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Site, which may be associated with your personal information, or to collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.  Also note that certain third-party service providers may be located in or have facilities that are located in different jurisdictions. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

·      Please also keep in mind that if you leave the Site or are redirected to a third-party website or application, you will be subject to the terms of such third-party website and you are no longer governed by this Privacy Policy or our Terms of Service, even if you accessed the third-party website through a link on one of the Site.

·      For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

·      With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

·      With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

·      With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

·      With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Finally, we may also share your Personal Data to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

Retention of Your Personal Data

When you place an order through the Site, we will maintain your Personal Data for our records unless and until you request we delete your Personal Data in accordance with this Privacy Policy. We will also retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. In any event, your retained Personal Data under this Section shall not be used for any other purpose. We shall not retain your Personal Information longer than necessary for the purposes outlined in this Privacy Policy.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a Legal Obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

  • Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Visitors under eighteen (18) years of age should not submit or post any information on the Site.  Without limiting the foregoing, our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. California residents under sixteen (16) years of age may have additional rights regarding the collection and sale of their personal information. Please see Your Rights Under California Law below for more information.

Behavioral Advertising:

We may use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Our “Do Not Track” Policy:

Although we respect and value your privacy, please note that we do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights for Residents Outside of the United States:

If you are a European Economic Area (“EEA”), United Kingdom or Switzerland resident, your privacy rights are not governed by this Privacy Policy, but instead are governed by the following policies:

1.     Purposes of processing and legal basis for processing: As explained above, we process personal data in various ways depending upon your use of the Site.  We process Personal Information on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide services; (3) as necessary to comply with a legal obligation to which we are subject; and (4) as necessary for our legitimate interests in providing the services where those interests do not override your fundamental rights and freedom related to data privacy.

 

2.     Right to lodge a complaint: Users that reside in the EEA, United Kingdom or Switzerland have the right pursuant to the General Data Protection Regulation (“GDPR”) to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here link: https://edpb.europa.eu/about-edpb/board/members_en.

 

3.     Transfers: Information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. We will ensure that transfers of personal data to a third-party country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR.

 

4.     Individual Rights: If you are a resident of the EEA, United Kingdom or Switzerland, you are entitled to the following rights. Please note: In order to verify your identity, we may require you to provide us with personal data prior to accessing any records containing information about you.

 

  1. The right to request access to your data. You have the right to access, update, or delete the data we collect from you. Whenever made possible, you can access, update, or request deletion of your data by contacting us in accordance with the Section 14 of this Privacy Policy. This right also enables you to receive a copy of your data.

  2. The right to request data correction. You have the right to have any incomplete or inaccurate information we collect from you corrected by us.

  3. The right to request data erasure. You have the right to have your data erased from the Site if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.

  4. The right to request data transfer. We will provide to you, or to a third-party you select, the data we collect from you in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  5. The right to restrict or object to our processing. You have the right to restrict or object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.

  6. The right to withdraw your consent. You have the right to withdraw your consent to us using your data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Sites.

Additionally, if you are a visitor to the Site or other online products and services from outside the U.S., please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests described above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. By providing your information, you expressly consent to any transfer and processing in accordance with this Policy while acknowledging that privacy laws in the United States may be different, and in some cases, less protective, than those in effect in your jurisdiction. 

Your Rights Under California Law:

A.    California Consumer Privacy Act (“CCPA”): If you are a California resident, you have the following specific privacy rights: 

(i)             the right to request a report showing the Personal Information collected, shared, and sold about you in the past twelve (12) months;

(ii)           the right to request that we delete any of your Personal Information we have collected from you (subject to certain limitations set forth in the CCPA); and

(iii)         the right to opt-out of the sale of your Personal Information.

We shall not discriminate against you based upon the exercise of any of the above rights. You or your authorized agent may submit a request to exercise any of the above enumerated right by contacting us in accordance with the Section 14 of this Privacy Policy.

B.    California Privacy Rights for Minors: If you are a California resident and under the age of eighteen (18), you have the right to view, correct or delete any Personal Information provided by you or publicly posted by you. You may do so by contacting us in accordance with the Section 14 of this Privacy Policy.

C.    The California Privacy Rights Act. To the best of its knowledge, we do not meet any of the legal thresholds which would subject us to the California Privacy Rights Act (“CPRA”). In the event we do meet the legal threshold which would subject us to the CPRA, we shall act in accordance with the CPRA.

Changes to this Privacy Policy

We reserve the right to update or otherwise change this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Any such updates or changes will be effective immediately upon being posted, unless otherwise stated in the change. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We urge you to also carefully read our Terms of Service for more information on the use of the Site.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email at privacy@resincrm.com

Trademark Rights

We and our affiliates, licensors and content providers are the owners of all the trademarks used on the site.  Third parties are not allowed to sell products that use or apply any of our trademarks, logos and identifying marks without our express written consent.